Marco TOE para diferenciar la asimilación del ERP en franquicias y empresas familiares mexicanas
DOI:
https://doi.org/10.20983/epd.2021.65.1Palabras clave:
Modelo TOE, ERP, franquicias, empresas familiaresResumen
La importancia de las franquicias y empresas familiares en la economía es indiscutible; sin embargo, hay pocos estudios enfocados a valorar la asimilación de sistemas de planeación empresarial (ERP, por sus siglas en inglés), en lo particular, en el lector restaurantero. Esta investigación busca determinar si la relación entre el uso del ERP y el desempeño económico es distinto entre las franquicias y las empresas familiares. En el análisis se utiliza la información de una muestra de 70 franquicias y 102 empresas familiares mexicanas. Este estudio resalta diferencias significativas entre ambos tipos de empresas. Cabe mencionar que, independientemente del tipo de negocio de que se trate, lo que arroja un mejor resultado en ambas muestras es la presió n competitiva del uso del ERP por sus competidores y el papel que juega la transferencia de conocimiento.
Citas
Abd, M. A., Nasr, E. S., & Geith, M. H. (2017). Benefits and challenges of cloud ERP systems e A systematic literature review. Future Computing and Informatics Journal, 1, 1–9. https://doi.org/10.1016/j.fcij.2017.03.003.
Ahani, A., Rahim, N. Z. A., & Nilashi, M. (2017). Forecasting Social CRM Adoption in SMEs : A Combined SEM-Neural Network Method. Computers in Human Behavior, 75, 560–578. https://doi.org/10.1016/j.chb.2017.05.032.
Al-Qirim, N. (2006). The Role of the Government and E-Commerce Adoption in Small Businesses in New Zealand, 4(4), 293–313.
AL-Shboul. (2018). Towards Better Understanding of Determinants Logistical Factors in SMEs for Cloud ERP Adoption in Developing Economies. Business Process Management. https://doi.org/10.1108/BPMJ-01-2018-0004.
Albar, A. M., & Hoque, M. R. (2017). Factors Affecting Cloud ERP Adoption in Saudi Arabia : An Empirical Study. Information Development, 1–15. https://doi.org/10.1177/0266666917735677.
Alshamaila, Y., Papagiannidis, S., & Li, F. (2013). Cloud Computing Adoption by SMEs in the North East of England A Multi-Perspective Framework. Journal of Enterprise Information Management, 26(3), 250–275. https://doi.org/10.1108/17410391311325225.
Argote, L., & Ingram, P. (2000). Knowledge transfer: A basis for competitive advantage in firms. Organizational Behavior and Human Decision Processes, 82(1), 150–169. https://doi.org/10.1006/obhd.2000.2893
Awa, H., Baridam, D., & Nwibere, M. (2015). Demographic Determinants of Electronic Commerce (EC) Adoption by SMEs. Journal of Enterprise Information Management, 28(3), 326–345.
Awa, H. O., & Kalu, S. E. (2010). Repositioning the Non-incremental Changes and Business Strategic Windows Correlates. International Journal of Business and Management, 5(2), 184–193.
Awa, H. O., & Ojiabo, O. (2016). A Model of Adoption Determinants of ERP within T-O-E Framework. Information Technology & People, 29(4), 901–930. https://doi.org/10.1108/ITP-03-2015-0068.
Awa, H., Ojiabo, O., & Orokor, L. (2017). Integrated Technology-Organization-Environment ( T-O-E ) Taxonomies for Technology Adoption. Journal of Enterprise Information, 30(6), 893–921. https://doi.org/10.1108/JEIM-03-2016-0079.
Balaid, A., Abd Rozan, M., & Abdullah, S. N. (2017). Conceptual Model for Examining Knowledge Maps Adoption in Software Development Organizations. Asian Social Science, 10(15), 118–132. https://doi.org/10.5539/ass.v10n15p118.
Barroso, A., Sanguino, R., & Bañegil, T. (2016). An Empirical Study About Knowledge Transfer, Entrepreneurial Orientation and Performance in Family Firms. European J. of International. Management, 10(5), 534–557. https://doi.org/10.1504/EJIM.2016.078790.
Baykasoğlu, A., & Gölcük, İ. (2017). Development of a two-phase structural model for evaluating ERP critical success factors along with a case study. Computers & Industrial Engineering, 106, 256–274. https://doi.org/10.1016/j.cie.2017.02.015.
Borgman, H. P., Bahli, B., Heier, H., & Schewski, F. (2013). Cloudrise : Exploring Cloud Computing Adoption and Governance With the TOE Framework. In 46th Hawaii International Conference on Systems Sciences (pp. 4425–4435). https://doi.org/10.1109/HICSS.2013.132
Bose, R., & Luo, X. (2011). Integrative Framework for Assessing Firms ’ Potential to Undertake Green IT.
Initiatives Via Virtualization – A Theoretical Perspective. Journal of Strategic Information Systems, 20(1), 38–54. https://doi.org/10.1016/j.jsis.2011.01.003.
Bradford, M., & Florin, J. (2003). Examining the Role of Innovation Diffusion Factors on the Implementation Success of Enterprise Resource Planning Systems. Accounting Information Systems, 4, 205–225. https://doi.org/10.1016/S1467-0895(03)00026-5.
Bruhn, M., Karlan, D. S., & Schoar, A. (2012). The Impact of Consulting Services on Small and Medium Enterprises: Evidence from a Randomized Trial in Mexico. Journal of Political Economy, 126(2), 635–687. https://doi.org/10.2139/ssrn.2010710.
Cahyadi, I. (2019). A Combined ANP , TOPSIS and MCGP Approach to Select Knowledge Transfer Strategy : A Case Study in Indonesian SMEs ERP System Implementation A Combined ANP , TOPSIS and MCGP Approach to Select Knowledge Transfer Strategy : A Case Study in Indonesian SMEs E. Series, I O P Conference Science, Materials. https://doi.org/10.1088/1757-899X/505/1/012001.
Chang, M. K., Cheung, W., Cheng, C. H., & Yeung, J. H. Y. (2008). Understanding ERP System Adoption from the User’s Perspective. International Journal of Production Economics, 113(2), 928–942. https://doi.org/10.1016/j.ijpe.2007.08.011.
Chang, S.-I., Hung, S.-Y., & Yen, D. (2010). Critical Factors of ERP Adoption for Small- and Medium- Sized Enterprises : An Empirical Study. Journal of Global Information Management, 18(3), 82–106. https://doi.org/10.4018/jgim.2010070104.
Chatterjee, D., Grewal, R., & Sambamurthy, V. (2002). Shaping up for E-Commerce: institutional Enablers of the Organizational Assimilation of Web Technologies. MIS Quarterly, 26(2), 65–89.
Chin, W. (1998). Issues and Opinion on Structural Equation Modeling. MIS Quarterly, 22(1).
Cohen, J. (1992). A Power Primer. Psychological Bulletin, 112(1), 155–159.
Darr, E. D., Argote, L., & Epple, D. (1995). The Acquisition , Transfer , and Depreciation of Knowledge in Service Organizations : Productivity in Franchises. Management Science, 41(11), 1750–1762.
Darr, E. D., & Kurtzberg, T. R. (2000). An Investigation of Partner Similarity Dimensions on Knowledge Transfer. Organizational Behavior and Human Decision Processes, 82(1), 28–44. https://doi.org/10.1006/obhd.2000.2885.
Davenport, T., & Prusak, L. (2000). Working Knowledge : How Organizations Manage What They Know. Harvard Business Press, 1–15.
Delone, W. H., & Mclean, E. R. (1992). Information Systems Success : The Quest for the Dependent Variable, (August 2015).
Er, M., Zayin, S. O., & Pamungkas, F. J. (2017). ERP Post Implementation Review with Process Mining : A Case of Procurement Process. Procedia Computer Science, 124, 216–223. https://doi.org/10.1016/j.procs.2017.12.149.
Eze, S. C., Awa, H. O., Okoye, J. C., Emecheta, B. C., & Anazodo, R. O. (2013). Determinant Factors of Information Communication Technology ( ICT ) Adoption by Government-Owned Universities in Nigeria: a Qualitative Aproach. Journal of Enterprise Information Management, 26(4), 427–443. https://doi.org/10.1108/JEIM-05-2013-0024.
Fichman, R. G., & Kemerer, C. F. (2016). The Illusory Diffusion of Innovation : An Examination of Assimilation Gaps, 10(3), 255–275.
Filius, R., de Jong, J., & Roelofs, E. C. (2000). Knowledge management in the HRD office : a comparison of three cases. Journal of Workplace Learning, 12(7), 286–295. Fishbein, M., & Azjen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to theory and research. Reading, MA: Addison-Wesley. Retrieved from people.umass.edu/aizen/f&a1975.html%0D.
Gangwar, H., Date, H., & Ramaswamy, R. (2015). Understanding determinants of cloud computing adoption using an integrated TAM-TOE model. Journal of Enterprise Information Management, 28(1), 107–130. https://doi.org/http://dx.doi.org/10.1108/MRR-09-2015-0216.
Gangwar, H., Date, H., & Raoot, A. D. (2014). Review on IT Adoption : Insights from Recent Technologies. Journal of Enterprise Information Management, 27(4), 488–502. https://doi.org/10.1108/JEIM-08-2012-0047.
Garg, P., & Chauhan, A. (2015). Factors affecting the ERP implementation in Indian retail sector, 22(7), 1315–1340.
Ghobakhloo, M., Arias-Aranda, D., & Benitez-Amado, J. (2011). Adoption of E-Commerce Applications in SMEs. Industrial Management & Data Systems, 3(8), 1238–1269. https://doi.org/10.1108/02635571111170785.
Ghobakhloo, M., Azar, A., & Tang, S. H. (2018). Business value of enterprise resource planning spending and scope. https://doi.org/10.1108/K-01-2018-0025.
Govindaraju, R., Hariadi, R. A. ., & Sidiq, A. Z. (2015). ERP Assimilation and Benefit Realization : Analyzing the Influence of Leader Characteristics. International Conference on Technology Systems and Innovation (ICITSI), 16(19), 16–19.
Govindaraju, R., Salajar, R. T., Chandra, D. R., & Sudirman, I. (2015). Acceptance and Usage of ERP Systems : The Role of Institutional Factors in ERP. Proceedings of the IEEE IEEM, 1292–1296.
Goyette, S., Cassivi, L., Courchesne, M., & Elia, E. (2015). The ERP Post- implementation Stage: a Knowledge Transfer Challenge. International Journal of Information Systems and Project Management, 3(2), 5–19.
Greenhalgh, T., Macfarlane, G., Bate, P., & Kyriakidou, O. (2004). Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations. The MilbankQuarterly, 82(4), 581–629.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial Least Squares Structural Equation Modeling : Rigorous Applications, Better Results and Higher Acceptance. Long Range Planning, 46(1–2), 1–12. https://doi.org/10.1016/j.lrp.2013.01.001.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/ebr-11-2018-0203.
Hair, J. J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (2007). Análisis Multivariante. España: Pearson Prentice Hall International, Inc.
Hair, J. J. F., Hult, G. T., Ringle, C. M., Sarstedt, M., Castillo, J., Cepeda, G. A., & Roldán, J. L. (2019). Manual de Partial Least Squares Structural Equation Modeling (PLS-SEM). España: OmniaScience. https://doi.org/https://doi.org/10.3926/oss.37.
Hair, J. J. F., Hult, G. T., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd Editio). Sage Publications.
Hair, J. J., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (Second Edi).
Hair, J., Ringle, C., & Sarstedt, M. (2011). PLS-SEM: Indeed and Silver Bullet. Journal of Marketing Theory and Practice, 19(2), 139–151. Retrieved from https://www.tandfonline.com/doi/abs/10.2753/MTP1069-6679190202.
Henseler, J. (2017). Partial Least Squares Path Modeling. Advanced Methods for Modeling Markets, 361–381. https://doi.org/10.1007/978-3-319-53469-5.
Henseler, J., & Chin, W. W. (2010). A comparison of approaches for the analysis of interaction effects between latent variables using partial least squares path modeling. Structural Equation Modeling, 17(1), 82–109. https://doi.org/10.1080/10705510903439003.
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research : updated guidelines, 116(1), 2–20. https://doi.org/10.1108/IMDS-09-2015-0382.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2016). Testing Measurement Invariance of Composites Using Partial Least Squares. International Marketing Review, 33(3), 405–431. https://doi.org/10.1108/IMR-09-2014-0304.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing, 20, 277–319. https://doi.org/10.1108/S1474-7979(2009)0000020014.
Huang, T., & Yasuda, K. (2016). Comprehensive review of Literature Survey Articles on ERP. Business Process Management Journal, 22(1), 2–32.
Hung, W. H., Ho, C. F., Jou, J. J., & Kung, K. H. (2012). Relationship bonding for a better knowledge transfer climate: An ERP implementation research. Decision Support Systems, 52(2), 406–414. https://doi.org/10.1016/j.dss.2011.09.007.
Ifinedo, P. (2011). An Empirical Analysis of Factors nfluencing Internet/E-Business Technologies Adoption by SMEs in Canada. World Scientific, 10(4), 731–766. https://doi.org/10.1142/S0219622011004543.
Inkpen, A. C., & Tsang, E. W. K. (2005). Social Capital Networks, and Knowledge Transfer, 30(1), 146–165.
Instituto Nacional de Estadística y Geografía (INEGI). (2018). Banco de Información Económica BIE. https://www.inegi.org.mx/sistemas/bie/?idserPadre=10200043002000200118.
Instituto Nacional de Estadística y Geografía (INEGI). (2019, dic). Encuesta Nacional de Ocupación y Empleo Trimestral. https://www.inegi.org.mx/sistemas/Infoenoe/Default_15mas.aspx.
Jeyaraj, A., Rottman, J. W., & Lacity, M. C. (2006). A Review of the Predictors, Linkages, and Biases in IT Innovation Adoption Research. Journal of Information Technology, 21, 1–23. https://doi.org/10.1057/palgrave.jit.2000056.
Kannabiran, G., & Dharmalingam, P. (2012). Enablers and Inhibitors of Advanced Information Technologies Adoption by SMEs An Empirical Study of Auto Ancillaries in India. Journal of Enterprise Information Management, 25(2), 186–209. https://doi.org/10.1108/17410391211204419.
Kiriwandeniya, I., Ruwan, V. U. A., Samarasinghe, S. S. U., Samarakoon, S. M. P. A., Kahandawarachchi, C., & Thelijjagoda, S. (2013). Post Implementation Framework for ERP Systems with Special Reference to Sri Lanka. In The 8th International Conference on Computer Science & Education (pp. 508–513).
Kouki, R., Poulin, D., & Pellerin, R. (2010). The Impact of Contextual Factors on ERP Assimilation : Exploratory Findings from a Developed and a Developing Country. Journal of Global Information. Technology Mnagement, 13(1), 28–55. https://doi.org/10.1080/1097198X.2010.10856508.
Law, C. C. H., & Ngai, E. W. T. (2007). ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success. Information and Management, 44(4), 418–432. https://doi.org/10.1016/j.im.2007.03.004.
Lee, S. M., Lee, Z., & Lee, J. (2007). Knowledge transfer in work practice: Adoption and use of integrated information systems. Industrial Management and Data Systems, 107(4), 501–518. https://doi.org/10.1108/02635570710740661.
Lee, Z., & Lee, J. (2000). An ERP Implementation Case Study from a Knowledge Transfer Perspective. Journal of Information Technology, 15, 281–288. https://doi.org/10.1080/02683960010009060.
Leyh, C. (2014). Critical Success Factors for ERP Projects in Small and Medium-sized Enterprises – The Perspective of Selected German SMEs. In Proceedings of the 2014 Federated Conference on Computer Science and Information Systems (Vol. 2, pp. 1181–1190). https://doi.org/10.15439/2014F243.
Liang, H., Saraf, N., Hu, Q., & Xue, Y. (2007). Assimilation of Enterprise Systems: The effect of Institutional Pressures and the Mediating Role of Top Management. MIS Quarterly, 31(1), 59–87.
Low, C., Chen, Y., & Wu, M. (2011). Understanding the determinants of cloud computing adoption. Industrial Management and Data Systems, 111(7), 1006–1023. https://doi.org/10.1108/02635571111161262.
Low, K. Y. J., & Robins, J. A. (2014). Finding knowledge: The role of reputation in knowledge-transfer to Chinese companies. Long Range Planning, 47(6), 353–364. https://doi.org/10.1016/j.lrp.2014.10.001.
Maas, J., Van Fenema, P., & Soeters, J. (2018). Post-Implementation ERP Usage : A Longitudinal Study of the Impact of Control and Empowerment. Information Systems Management, 35(4), 330–347. https://doi.org/10.1080/10580530.2018.1503804.
Maguire, S., Koh, S. C. L., & Magrys, A. (2007). The Adoption of e-business and Knowledge Management in SMEs. Benchmarking: An International Journal, 14(1), 37–58. https://doi.org/10.1108/14635770710730928.
Mangula, I., Weerd, I. Van De, & Brinkkemper, S. (2014). The Adoption of Software-as-a-Service : An Indonesian Case Study. PACIS 2014.
Markus, M. L. (2001). Toward A Theory of Knowledge Reuse : Types of Knowledge Reuse Situations and Factors in Reuse Success, 18(1), 57–93.
Melville, N., Kraemer, K., Gurbaxani, V., Ew, M., & Kraemer, K. (2004). Information Technology and Organizational Performance: an Integrative Model of IT Business Value. MIS Quarterly, 28(2), 283–322.
Mendoza, S., Mendoza, J., & Guzmán, E. (2018). E-commerce as a complementary tool in the PYMES in Mexico, 18(2), 245–273.
Morton, N. A., & Hu, Q. (2008). Implications of the fit between organizational structure and ERP: A structural contingency theory perspective. International Journal of Information Management, 28(5), 391–402. https://doi.org/10.1016/j.ijinfomgt.2008.01.008.
Murphy, K. E., & Simon, S. J. (2002). Intangible benefits valuation in ERP projects, 301–320.
Nandi, M. . L., & Vakkayil, J. (2018). Absortive Capacity and ERP Assimilation: the Influence of Company Ownership. Business Process Management, 24(3), 695–715.
Ociepa-Kubicka, A. (2017). Advantages of using enterprise resource planning systems ( ERP ) in the management process. World Scientific News, 89, 237–243. Pennings, J. M., & Harianto, F. (1992). Technological Networking and Innovation Implementation. Organization Science, 3(3), 356–382.
Peppard, J. (2016). A Tool for Balancing Your Company´s Digital Investments. Harvard Business Review. Retrieved from https://hbr.org/2016/10/a-tool-for-balancing-your-companys-digital-investments%0D.
Phaphoom, N., Saelee, W., Somjaitaweeporn, T., Yuenyong, S., & Qu, J. (2018). A Combined Method for Analysing Critical Success Factors on ERP Implementation. 2018 15th International Joint Conference on Computer Science and Software Engineering (JCSSE), 1–6.
Picoto, W. N., Bélanger, F., & Palma-dos-Reis, A. (2014). An organizational perspective on m-business : usage factors and value determination †. European Journal of Information Systems, 23, 571–592. https://doi.org/10.1057/ejis.2014.15.
Podsakoff, P. M., Mackenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research : A Critical Review of the Literature and Recommended Remedies. Journal Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
Poston, R., & Grabski, S. (2001). Financial Impacts of Enterprise Resource Planning Implementations. International Journal of Accounting Information Systems, 2(4), 271–294.
Pudjianto, B., Zo, H., Ciganek, A. P., & Rho, J. J. (2011). Determinants of E-Government Assimilation in Indonesia : An Empirical Investigation Using a TOE Framework. Asia Pacific Journal of Information Systems, 21(1), 49–80.
Purvis, R. L., Sambamurthy, V., & Zmud, R. W. (2001). The Assimilation of Knowledge Platforms in Organizations : An Empirical Investigation. Organization Science, 12(2), 117–135.
Reagans, R., Singh, P., & Krishnan. (2015). Forgotten Third Parties : Analyzing the Contingent Association Between Unshared Third Parties, Knowledge Overlap, and Knowledge Transfer Relationships with Outsiders. Organization Science, 1–15.
Ringle, C. M., Wende, S., & Becker, J. M. (2015). Smart PLS 3. Boenningstedt: Smart PLS GmbH. Retrieved from http://www.smartpls.com.
Rogers, E. M. (1995). Diffussion of Innovation.
Ruivo, P., Oliveira, T., Johansson, B., & Neto, M. (2013). Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs. Journal of Global Information Management. https://doi.org/10.4018/jgim.2013070101.
Ruivo, P., Oliveira, T., & Neto, M. (2014). Examine ERP post-implementation stages of use and value : Empirical evidence from Portuguese SMEs. International Journal of Accounting Information Systems. https://doi.org/10.1016/j.accinf.2014.01.002.
Ruivo, P., Oliveira, T., & Neto, M. (2015). Using resource-based view theory to assess the value of ERP commercial-packages in SMEs. Computers in Industry, 73, 105–116. https://doi.org/10.1016/j.compind.2015.06.001.
Sadrzadehrafiei, S., Chofreh, A. G., Hosseini, N. K., & Sulainman, R. (2013). The Benefits of Enterprise Resource Planning ( ERP ) System Implementation in Dry Food Packaging Industry. Procedia Technology, 11, 220–226. https://doi.org/10.1016/j.protcy.2013.12.184.
Sarstedt, M., Henseler, J., & Ringle, C. (2011). Multi-Group Analysis in Partial Least Squares ( PLS ) Path Modeling : Alternative Methods and Empirical Results, 22, 195–218. https://doi.org/10.1108/S1474-7979(2011)0000022012.
Segars, A. H. (1997). Assessing the Unidimensionality of Measurement : a Paradigm and Illustration Within the Context of Information Systems, 25(1), 107–121.
To, M. L., & Ngai, E. W. T. (2006). Predicting the organisational adoption of B2C e-commerce: An empirical study. Industrial Management and Data Systems, 106(8), 1133–1147. https://doi.org/10.1108/02635570610710791.
Tornatzky, L., & Fleischer, M. (1990). The Processes of Technological Innovation. Lexington, MA: Lexington Books.
Vaghefi, I., Lapointe, L., & Shahbaznezhad, H. (2018). A multilevel process view of organizational knowledge transfer: enablers versus barriers. Journal of Management Analytics, 5(1), 1–17. https://doi.org/10.1080/23270012.2018.1424572.
Vluggen, M. (2005). The Determinants of Enterprise Resource Planning ( ERP ) Systems Usage Levels : An Empirical Study. The 5th European Conference on Accounting Information Systems, Copenhagen, Denmark.
Volkoff, O., Elmes, M. B., & Strong, D. M. (2004). Enterprise Systems , Knowledge Transfer and Power Users. The Journal of Strategic Information Systems, 13(4), 279–304. https://doi.org/10.1016/j.jsis.2004.11.004.
Wang, E. T. G., Shih, S.-P., Jiang, J. J., & Klein, G. (2008). The Consistency Among Facilitating Factors and ERP Implementation Success : A Holistic View of Fit. The Journal of Systems and Software, 81, 1609–1621. https://doi.org/10.1016/j.jss.2007.11.722.
Wang, Y.-S., Li, H.-T., Li, C.-R., & Zhang, D.-Z. (2016). Factors Affecting Hotels ’ Adoption of Mobile Reservation Systems : A Technology-Organization-Environment Framework. Tourism Management, 53, 163–172. https://doi.org/10.1016/j.tourman.2015.09.021.
Xu, W., Ou, P., & Fan, W. (2017). Antecedents of ERP assimilation and its impact on ERP value : A TOEbased model and empirical test. Information Systems Frontiers, 19, 13–30. https://doi.org/10.1007/s10796-015-9583-0.
Yoon, T. E., & George, J. F. (2013). Why aren ’ t Organizations Adopting Virtual Worlds ? Computers in Human Behavior, 29, 772–790. https://doi.org/10.1016/j.chb.2012.12.003.
Zhu, K., & Kraemer, K. L. (2005). Post-adoption variations in usage and value of e-business by organizations : Cross-country evidence from the retail industry. Information Systems Research, 16(1), 61–84. https://doi.org/10.1287/isre.1050.0045.
Zhu, K., Kraemer, K. L., Xu, S., & Dedrick, J. (2004). Information technology payoff in E-Business environments: An international perspective on value creation of E-Business in the financial services industry. Journal of Management Information Systems, 21(1), 17–54.
https://doi.org/10.1080/07421222.2004.11045797.
Zhu, Y., Li, Y., Wang, W., & Chen, J. (2010). Whats Leads to Post-Implementation Success of ERP? An Empirical Study of the Chinese Retail Industry. International Journal of Information Management, 30(3), 265–276.
